Customer Support

Shipping & Delivery

Delivery times are estimates and commence from the date of posting, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. An estimated delivery time for your order will be available to view in checkout

Easy Returns

Items returned must be in their unused original condition with all item tags attached and any related accessories or instruction booklets included.
Incomplete, damaged, worn, soiled or altered returns, or anything we reasonably believes has been used, will not be accepted and therefore sent back to the customer.
Optical frames cannot be returned after they have been fitted with prescription or replacement lenses

Tracking Your Order

When shipping your order, we will send a confirmation email with your tracking number to confirm that your order has been accepted

Money Back Guarantee

Refunds will be credited to the original purchaser's method of payment.
On receipt of a return, we will process the refund as soon as possible. We estimate refunds will be made by your payment method provider within 7-10 working days. Working days are Monday to Friday excluding public holidays

100% Secure Ordering

Due to the nature of personalised and monogrammed items, returns, changes or cancellations are not accepted once an order has been placed. This does not affect your statutory rights. Payment will be taken at the time of or shortly after you submit your order and in advance of posting.

In certain circumstances, before your order has been dispatched, we may be able to cancel your order. Please contact us by telephone as soon as possible after placing your order and Customer Service will advise if cancellation is available.

Please note, we are able to combine orders, change the size, edit your billing and postind details or add pieces to an existing order once it has been placed.

Privacy Policy

For your security, the billing name and address must match the credit card or other method used for payment. Any Alipay or PayPal account used must be in the name shown on your government issued identification document, we reserves the right to cancel any order that does not comply with this or with our other security criteria.
Your card or other method of payment will not be charged until your order is accepted and shipped. However, it may show a pre-authorisation of the funds immediately upon order
When you register for an account with us online, place an order with us or send us an enquiry, we will collect certain personal information from you, for example, your name, postal address, phone numbers, e-mail addresses, credit card numbers. We may also obtain information about you as a result of authentication or identity checks. We use this information to identify you as a customer, to process your order, to deliver products, to process payments, to update our records, to enable your use of interactive features of our service and to generally manage your account with us and to provide you with information by post, e-mail, mobile messaging, telephone communications and/or through any other digital means including social network platforms about our products, events, promotions and services. We may also use this information to tailor how our website appears to you and to tailor the contents of our communications with you, so as to make the website and those communications more relevant to you,

We may also at times ask you for other information, for example product size and category preferences, age and any special dates (such as birthday and anniversary) which will be used to enhance our service to you. Providing us with this sort of information is entirely voluntary, however we may not be able to process your order if you do not provide us with all the requested information